Choose the most convenient way to reach our support team.
Live support during working hours – usually responds within 10 minutes. Reach us for install issues, connection problems, or account questions.
Send a message to our support inbox. We respond within 24 hours on business days. Ideal for detailed questions with screenshots.
Detailed tutorials, setup guides, and FAQ – most questions answered there. Covers all platforms and common troubleshooting.
Live chat: 9:00–22:00 Beijing time. Email support received 24/7, processed on business days. Urgent technical issues handled with priority.
Having the following details ready helps our team resolve your issue faster.
SakuraCat supports Windows, macOS, Android (including Android TV), iOS (via the Digilink client), and Linux (x86_64). One account can be used on up to 3 devices simultaneously.
The Basic plan covers 5 popular regions (Hong Kong, Japan, Singapore, Taiwan, USA) with speeds up to 80 Mbps. The Advanced plan covers 26 regions with IEPL dedicated lines, speeds up to 800 Mbps, and a dedicated IPv6 exit address per user.
No. SakuraCat does not log the websites you visit, your traffic content, or DNS queries. Only anonymous billing data (timestamps and bandwidth usage) is retained to maintain service quality.
iOS users need to download the third-party client Digilink from the App Store, then log in with their SakuraCat account. A non-mainland-China Apple ID is required to find and download Digilink.
IEPL (International Ethernet Private Line) is a carrier-grade dedicated network channel that bypasses the public internet routing. During peak hours, IEPL nodes maintain stable speeds and low latency. The Advanced plan includes IEPL nodes by default.